Privacy Policy
Privacy Policy for Veronica Anderson Jewellery
Effective Date: 01 September 2024
At Veronica Anderson Jewellery, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with South African privacy laws, including the Protection of Personal Information Act (POPIA).
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact Information: Name, email address, phone number, and postal address when you purchase products or subscribe to our mailing list.
- Payment Information: Credit card or bank details for processing transactions.
- Order Details: Information related to purchases, including custom and bespoke jewellery orders.
- Website Usage Data: Information collected via cookies when you browse our website, such as IP addresses, browsing activity, and device information.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Process Orders: Information is used to fulfil and deliver your jewellery orders, including custom jewellery requests.
- Customer Support: To respond to queries, provide customer support, and address any complaints.
- Marketing and Promotions: With your consent, we may send promotional emails, special offers, and newsletters. You can opt out of marketing communications at any time.
- Legal Compliance: We may use personal information to comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that help us operate our business, such as payment processors, delivery services, and IT support.
- Legal Authorities: If required by law, we may disclose your personal information to government authorities.
4. Data Security
We are committed to protecting your personal information. We implement appropriate technical and organisational measures, including encryption, to ensure the security of your data. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under POPIA, you have the right to:
- Access your personal information.
- Correct any inaccurate or incomplete information.
- Request deletion of your data when it is no longer necessary for the purposes it was collected.
- Object to Processing for direct marketing purposes.
To exercise any of these rights, please contact us at roni@vajewellery.co.za.
6. Cookies
Our website uses cookies to improve your browsing experience. By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but this may affect the functionality of the website.
7. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be updated above.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Veronica Anderson Jewellery
Email: roni@vajewellery.co.za
Phone: 082 881 0359